Start with the bike’s label and original order record. A product photo, wheel size or advertised motor wattage can narrow a search, but it does not uniquely identify the components fitted to your bike.
Build a small owner record
- Bike identity: photograph the model label and record the full model text. Keep serial numbers private.
- Purchase: save the seller name, order date and original product link. A marketplace and the merchant selling through it can be different parties.
- Electrical labels: keep clear photos of the battery and charger labels without opening either item.
- Documents: retain the supplied manual and any display-specific instructions.
- Replacement request: record the markings on the existing part and ask the seller to confirm a match for your exact bike.
Use those details in the right place
The model directory helps identify listing families. The manual-source guide explains how to request the right documentation. If you need a replacement, use the parts checklist before paying.
“Can you confirm this document or replacement part applies to the exact model and production version shown in my label photos and original order?”
If something is already wrong
Record the symptom and any displayed message before changing settings. Use the troubleshooting intake guide to prepare a clear support request. Safety-critical faults need qualified assessment.
What this checklist does not establish
Collecting labels does not certify a bike, approve a battery substitution or prove road-use legality. It gives the responsible seller or professional better information to work with.
Sources & review notes
Source review: November 10, 2026. Store pages can change and cached versions may differ. This page does not verify live checkout availability.